Central Support

Central offers two support channels. Which one you use depends on whether the platform is down or you need help with a specific issue.

Situation	Channel
Central is unavailable or a system-wide outage is in progress	Call the Service Desk at (513) 967-2267
Failed payloads, data discrepancies, access problems, enhancement requests	Email support@teamcentral.ai

System Outage Support

In the event of a Central system outage, follow these steps for the fastest resolution:

1. Call the Service Desk: Dial (513) 967-2267.
2. Provide the following information:
   • Your Name
   • Your Contact Number
   • Company Name
   • A detailed description of the outage, including any additional relevant details.
3. If Immediate Assistance Isn't Available:
   • The Service Desk will escalate your request to TeamCentral's Technical Team.
   • You will be contacted as soon as possible to address the issue.

Support & Enhancement Requests

For issues like failed payloads, data discrepancies, access problems, or enhancement requests, please follow these steps:

1. Email the Service Desk: Send your request to support@teamcentral.ai
2. Email Subject Line: Include your company name and a brief description of the issue.
3. Provide the following details in the email:
   • Your Name
   • Your Contact Number
   • Company Name
   • A detailed description of the issue or enhancement request, along with any relevant information.
4. What to Expect:
   • You will receive an immediate acknowledgment of your request.
   • A technical specialist will be assigned to investigate and address your issue promptly.

NOTE

Including specifics from the platform helps the technical specialist reproduce your issue faster. Useful details include the message ID from Messages, the entry from Error Logs, the data hub and endpoint names, and the environment you were working in.